Shipping and Returns Policy

📦 Shipping Policy

At Zuruca, we aim to get your pet goodies to you as quickly and safely as possible.

- Processing Time: Orders are packed within 1–2 business days.
- Delivery Time: 2–15 working days (depending on your location).
- Delivery Areas: We currently deliver across South Africa.
- Courier Service: Trusted local couriers with tracking provided.
- Shipping Fee:  Flat rate of R60 | FREE for orders over R500.

You’ll receive a tracking number via Email as soon as your order is dispatched.

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🔁 Returns & Refunds

We want your experience with Zuruca to be stress-free. If something’s not right, we’ll make it right.

- Returns accepted within 5 days of receiving your order.
- Products must be unused and in original packaging.
- Damaged or incorrect items? We’ll replace them or refund you.

To request a return, simply:
1. Email us at zurucaltd@gmail.com
2. Include your order number and issue
3. We’ll sort you out fast 💬

 

At Zuruca, we’re not just another pet store — we’re pet people.

We started this brand because we couldn’t find stylish, practical pet products that were easy to get and affordable here in South Africa. So we made it happen.

✔️ We’re local — based in Gauteng  
✔️ We use the same products we sell  
✔️ We offer fast support via Email
✔️ Secure payments via SnapScan 
✔️ Orders are shipped with care

Whether it’s your first order or your fifth, we treat your pet like our own. 🐾  

Zuruca is a small South African store run with love — your happiness is our priority.